Water Services, Rates, and Payment Options

HB&TS Utility District offers 3 ways to establish new service:

  • Visit the District Office at 505 Downs Blvd., Franklin, TN 37064.
  • Complete and submit the online Water Service Contract and Application. Afterwards, please call our office at 615-794-7796 to make a payment for the water connection fee over the phone via credit card.
  • You may mail the completed Water Service Contract and Valid Driver’s License to our office at 505 Downs Blvd., Franklin, TN 37064. Payment must be enclosed with the contract if mailed. If you choose to mail your contract, please make sure the contract is received in our office before the requested start date of your service.

All connection fees must be paid in full prior to beginning new service.

Water connection fees are non-refundable.

Fees for New Service:

Fees for New Service are as follows:

New Customers (No prior service with HB&TS):

Existing/Prior Customer:

Note: All fees/payments made with credit cards are subject to a processing fee.

HB&TS Utility District Rates for Regular Residential Meter:

There rates also apply to Limited Irrigation Meters

Customer Charge (Standard 5/8″ Residential):

Customer Charge (3/4″ Meter):

Customer Charge (1″ Meter):

Customer Charge (2″ Meter):

0 to 8,000 gallons:
$7.40 per thousand.

8,001 to 20,000 gallons:
$9.50 per thousand.

Greater than 20,001 gallons:
$12.00 per thousand.

Normal Operating Hours Reconnection Fee:

After Hours Reconnection Fee ( 4:00pm-7:00pm M-F):

*These rates are subject to change. To verify current rates and fees, please call our office during regular business hours. Customer charges vary dependent upon meter size.

Developments and Commercial Water Service

For information regarding water service for new developments and/or commercial projects, please contact Cody Lovett at 615-794-7796

Fire Hydrant Meter

Along with a completed Fire Hydrant Meter Contract, a $2,500 deposit is required along with a $100 non-refundable water connection fee. The deposit of $2,500 must be paid with a check. The $100 fee can be paid with cash, check or card.

The Deposit and Connection Fee Must Be Two Separate Forms of Payment.

The check will be held until the meter is returned to our office in proper working condition. At that time, the check will be returned to you. If the meter is returned in NON proper working condition, HB&TS will deposit the check.

Payment Options

Payments are due by the 10th of each month unless this date falls on a weekend or holiday, then payment will be due on the next business day. A 10% penalty is added after this date and a grace period is given until the 20th of each month. After this date, all late payments are subject to cutoff and additional penalties. The current cutoff fee is $65.00 to have service restored during regular business hours. An $95.00 fee is applied to those who have their service restored after regular business hours. After hour restoration of service is only allowed during the hours of 4:00pm – 7:00pm. Payment will be required in full at time of restoration.

  • Cash or Check
  • Automatic Bankdraft – Download PDF Form
  • Electronic Payments through Online Banking
  • Pay By Phone with Credit/Debit Card
  • Pay Online with Credit/Debit Card - PAY NOW