Water Service

window-spigotHow to Obtain Service
HB&TS Utility District offers 2 ways to establish new service.

Option 1: Visit the District Office at 505 Downs Blvd., Franklin, TN 37064.

Option 2: Download the Water Service Contract and Application. Once completed, please submit the document, as well as a COLOR copy of a valid driver’s license to the District via one of the following options:

– Mail to 505 Downs Blvd., Franklin, TN 37064
– Email to info@hbtsud.com

All connection fees must be paid in full prior to beginning new service.

Payment methods include cash, check, and credit card (Visa, Mastercard, or Discover). Upon submission of a contract via email, please contact the District office at 615-794-7796 to pay connection fees.

Fees for new service:
Fees for new service are as follows:
– New Customers (No prior service with HB&TS)- $100.00
– Existing/Prior Customers- $20.00

Note: All fees/payments made with credit cards are subject to a processing fee.

Water connection fees are non-refundable.


These documents change from time to time. Call our office to be sure that the contract seen here is the most current (last updated February 2018).

These documents can be completed with Adobe Reader as a writable PDF file. 

Water Service Contract and Application 

Separate Irrigation Meter Contract

Backflow Device Test Report Form

Leak Adjustment Form  (A plumbers affidavit or repair bill must be submitted along with this form)

Irrigation Non-Use Agreement (This form must be notarized. A notary public is always available at our office for your convenience.)


Rates For Regular Residential Meter- 

  • Minimum Bill (Standard 5/8″ Residential) : $16.00
  • 0 to 8,000 gallons: $6.95 per thousand.
  • 8,001 to 20,000 gallons. $8.80 per thousand.
  • Greater than 20,001 gallons. $11.00 per thousand.
  • Existing Customer Transfer Fee: $20.00
  • New Customer Connection Fee: $100.00
  • Normal Operating Hours Reconnection Fee: $50.00
  • After Hours Reconnection Fee ( 4:00pm-7:00pm M-F): $80.00

*These rates are subject to change. To verify current rates and fees, please call our office during regular business hours. Minimum Bill charges vary dependent upon meter size. (Rates effective as of 6/22/16)


Developments and Commercial Water Service

For information regarding water service for new developments and/or commercial projects, please contact Cody Lovett at 615-794-7796 x 103.